Information about Institute Of Customer Service
| Institute of Customer Service | |
| Founded | 1996 |
|---|---|
| Headquarters | Colchester |
| Website | ICS |
The Institute of Customer Service is the professional body for customer service which seeks to lead customer service performance and professionalism. It offers membership to individual customer service professionals and organisations. Nearly 8,000 individuals and over 350 organisations are members.
The ICS runs National Customer Service Week in the first full week of October each year.
ICS:
- publishes breakthrough research on key customer service topics
- has defined National Occupational Standards (NOS) at Levels 1, 2, 3 and 4 within the national framework.
- is a membership organisation for organisations and individuals
- offer ICS Professional Awards for candidates in customer facing roles who are employed in ICS member organisations
- provide the frameworks, including the general principles for assessment and quality control, for National Vocational Qualifications and Scottish Vocational Qualifications in Customer Service
- provide the frameworks for Apprenticeships in Customer Service and quality assure outcomes
- operates ICS JobsBoard,an online customer service recruitment service <http://www.icsjobsboard.com>
- conducts the UK Customer Satisfaction Index twice each year p://www.ukcsi.com>
See also
References
Colchester
Colchester ()
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A website (alternatively, Web site or web site) is a collection of Web pages, images, videos or other digital assets that is hosted on one or several Web server(s), usually accessible via the Internet, cell phone or a LAN.
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A professional body or professional organization, also known as a professional association or professional society, is an organization, usually non-profit, that exists to further a particular profession, to protect both the public interest and the interests of professionals.
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Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
According to Turban et al, 2002 “Customer service is a series of activities designed to enhance the level of customer satisfaction
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According to Turban et al, 2002 “Customer service is a series of activities designed to enhance the level of customer satisfaction
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customer is someone who makes use of or receives the products or services of an individual or organization. The word historically derives from "custom," meaning "habit"; a customer was someone who frequented a particular shop, who made it a habit to purchase goods there, and with
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profession is an occupation, vocation or career where specialized knowledge of a subject, field, or science is applied.[1] It is usually applied to occupations that involve prolonged academic training and a formal qualification.
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National Vocational Qualifications (NVQs) are vocational awards in England & Wales (In Scotland they are known as Scottish Vocational Qualification (SVQ)) that are achieved through assessment and training. They are practical qualifications based on being able to do a job.
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A Scottish Vocational Qualification, or SVQ, is a certificate of vocational education in Scotland. SVQs are available to people of all ages. SVQ are developed, accredited and awarded by the Scottish Qualifications Authority (SQA).
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