Published 27.05.2006 00:48:00 | Team Building
Several years ago I took an assignment as a Manager in an outsourcing Call Center. Shortly after I started it became clear that several areas within the department needed improvement; absenteeism was high (19%), call takers lacked the enthusiasm about the programs to deliver quality customer service and seemed unconnected to the goals and metrics. With the overall morale of the center in a less than pleasant state the management team weighed our options. We determined that any new rules r
Published 27.05.2006 00:48:00 | Team Building
It's a great sunny day so it's time to get out and enjoy the weather. Many of us would like to, but we have projects due, tasks that need to be done, people that we need to see, and money that needs to be made. What if your company gave you that time off as compensation for the great effort that you gave to the team to finish a project on time?
Published 27.05.2006 00:48:00 | Team Building
One of the greatest challenges a coaching manager has is in moving his or her team though the various team development stages. If a manager has no, or little experience of teams and team dynamics then taking over a team and then leading that team can be a very stressful experience. Every manager should know what the various growth stages are of a developing team and they should know how best to move the team through these stages with the minimum of fuss and stress. Unfortunately, many managers d
Published 27.05.2006 00:48:00 | Team Building
A follow-up companion reader to The 17 Indisputable Lawsof Teamwork, here is a clear character profile of theideal Team Player. Maxwell stresses some main qualitiesof a good team player intentional, or she is focused onthe big picture, relational, focused on others, selfless,willing to take a backseat for the good of the team, andtenacious - works hard to overcome obstacles, no matterwhat.
Published 27.05.2006 00:48:00 | Team Building
Companies often have incentives for reps, but sometimes that isn't enough. To keep your team motivated, you could do a number of things
Published 27.05.2006 00:48:00 | Team Building
Recently I decided to stretch my athletic abilities and add a running program to my regular exercise routine. Although I had tried to run in the past, my level of success was pretty pathetic. This time, however, I decided to follow my own advice and find some expert runners who could teach me how to run. And that is exactly what I did.
Published 27.05.2006 00:48:00 | Team Building
A Successful Team is built around mateship, around respect for your team mates and for yourself. I am not saying that everyone will get on like best buddies, what I noticed is that in all our 'differences' everyone was accepted as they were, got on within the boundaries of the club and got the job done. I have seen teams that have been full of stars, as I am sure you have too, and those teams have not succeeded. They have not achieved their full potentials as individuals or as a team.
Published 27.05.2006 00:48:00 | Team Building
Last month's edition of Footprints and Monuments illustrated a parallel between leadership in the face of disaster and the voyage of the Apollo 13. As you will remember, an explosion on board forced the crew to circle the moon without ever landing on their prized target. Obviously, they didn't have the preferred ending to their trip in space. But they did get home alive, and were very happy about that.
Published 27.05.2006 00:48:00 | Team Building
For a brief time, I tried to sell life insurance. And, the operative word was 'tried' I can assure you. Although I thought I did a good job on the presentations and scripts provided by trainers, I did not make a single sale.
Published 27.05.2006 00:48:00 | Team Building
When was the last time you spent excessive time and money solving a problem only to discover the problem you thought you had wasn't really the problem at all?
Published 27.05.2006 00:48:00 | Team Building
From the moment he putted with Bob Hope on the Mike Douglas Show at age two, Tiger Woods appeared destined for fame. After an unprecedented junior and amateur career, his entry into the professional ranks in 1996 received tremendous publicity - and one of the largest sponsorship contracts in history. At age 28, having claimed 40 PGA Tour titles and with eight majors in his trophy case including the Tiger Slam, he has exceeded the loftiest expectations. Even more impressive, he is one of the most
Published 27.05.2006 00:48:00 | Team Building
CREATE A MOTIVATIONAL CLIMATE Create a climate where others find long-term motivation. Long term motivation comes from a positive work environment, and positive reinforcement. Usually long-term motivation is impossible without short-term motivation. Short-term motivation comes from the staff working together, learning from each other, and giving as well as receiving constant feedback to each other. Short-term motivation builds self motivation. Self motivation comes from daily reinforcements. Lit
Published 27.05.2006 00:48:00 | Team Building
The feedback I'm talking about here isn't some sort offormalised appraisal that takes place with your team membersevery month, or every six months or once a year. Thisfeedback happens continually and it happens when you see orhear something you want to give feedback on. The trick is -keep it simple.
Published 27.05.2006 00:48:00 | Team Building
Have you seen the tee-shirt with the slogan, "Talk to the hand 'cos the face ain't listening?" Do you feel it's like this sometimes when you are trying to get through to people? But just how good a listener are you? Do you actually "listen between the lines?"
Published 27.05.2006 00:48:00 | Team Building
The world of work has changed. It used to be that most of us worked as a part of a process, whether on an assembly line, managing interactions with Customers, or any one of a thousand other processes. Processes are ongoing, repeatable and never have an ending.
Published 27.05.2006 00:48:00 | Team Building
Over the years there has been much ado about team work, the value of teams, the ups and downs, the pros the cons Some appear to work and others fail, why? Can your business benefit from a team work approach or not?
Published 27.05.2006 00:48:00 | Team Building
Teams run most businesses and teams work best if each member is aligned with the whole group and works in a happy friendly way. Team building has been very popular over the last ten years or so, but wouldn't it be so much easier if we naturally lived a life in synchrony with your teammates and your customers.
Published 27.05.2006 00:48:00 | Team Building
Picture yourself entering a corporate meeting, team meeting, or business meeting. There you are sitting in the room, while someone in the "expert" or "boss" chair speaks to you or at you. There you are, not aligned with that person's mission or vision. There you are, feeling apart from the process. There you are, lacking energy and the desire for being there. There you are, hearing what is going wrong and what you or your team or department needs to change or improve. How are
Published 27.05.2006 00:48:00 | Team Building
The key to life is to be around the people who will empower you to reach the next level in life In order to exceed your present reach, you need to be around people who will help you stretch a little farther. The secret to a productive mastermind team is for you to surround yourself with people who you can always learn from. A sign of a very intelligent person is to be smart enough to realize that you need to learn from others who can contribute to your WHY in life.
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