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How to Deal With No

No one likes rejection. And yet it happens. Here's how to make the most of it.

> Accept It

Recognize that it is impossible for everyone to say "yes" to everything. Thus,rejection is an expected byproduct of making an offer or asking for something.

Some people make rejection part of their sales strategy. That is, they deliberatelysend out a flood of requests, knowing that most of them will be rejected. Thus, ifyou want to increase your rate of acceptances you need to collect more rejections.

> Be Gracious

Always thank the other person for a rejection. Congratulate them. And be polite.This makes it easier for them to explain why they rejected your offer and it leavesthem feeling that you are a good person.

On the other hand, using insults, guilt, anger, or other high pressure techniques willupset the person. That solidifies the rejection and ruins any further dialogue.

Always respect the other person's decision.

> Explore Why

When you receive a rejection, ask the other person to explain what led to thedecision. In sales, this is often when the selling really starts. You may be able toresolve the other person's objections and convert a "no" into a "yes."

You may also learn that the other person misunderstood your request. Or you maylearn about other needs that you may be able to meet.

You can also use this as an opportunity to gain ideas on how you can improve.

Of course, be gracious. Be polite.

> Stop When It's Over

If the other person refuses to explain or if you are unable to overcome the otherperson's objections, then the deal is over. Stop trying when it is clear that theconversation is over. Nobody likes to be badgered or hounded after they have madea choice.

> On a Personal Note

As an entrepreneur I conduct most of my

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business by phone. I scheduleappointments, propose programs, and sell services - all by phone. The mostaggravating part of my business occurs when someone asks for something and thenignores me. This type of rejection hurts my feelings and wastes my time. I welcomehearing "no." In fact, I strive to be the easiest person to turn down that you will evermeet. I do this because I want to spend time with the people who appreciate myservices.

Notice that accepting rejection involves treating the other person with respect anddignity. Be gracious and then move on. Leave them wondering if they made amistake, which could leave the way open for other possibilities.

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The etymology of "business" refers to the state of being busy, in the context of the individual as well as the community or society. In other words, to be busy is to be doing commercially viable and profitable work.
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How to Deal With No

No one likes rejection. And yet it happens. Here's how to make the most of it.

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